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Frequently asked questions

  • I can no longer access the ChapStick® online store. Will the site be back up?

    The ChapStick® online store has been discontinued. However, you can find your favorite ChapStick® products on Amazon and have these shipped directly to your door.

  • Where can I buy ChapStick® online with the ChapStick® online store no longer available?

    Many of our products can be ordered on Amazon.com.

  • Can I order ChapStick® via your toll free number?

    No, our call center representatives cannot intake orders at this time. Many of our products can be ordered on Amazon.com.

  • How do I find if your product is available at my local retailer?

    If you’d like to find ChapStick® at a local retailer, please use our Store Locator tool - chapstick.com/find-a-store.

  • Where can I buy ChapStick® product online?

    Visit Amazon.com to shop for your favorite ChapStick® flavors and products.

  • How does ChapStick® lip balm work to prevent chapped lips?

    The product forms a barrier to prevent moisture loss and to protect lips from the drying effects of cold weather and wind, which may cause chapping. It also softens the skin to restore suppleness to the lips.

  • Do ChapStick® products contain tree nuts, peanuts, sesame seeds, and/or sunflower seeds?

    Certain products do contain ingredients derived from sunflower seeds and tree nuts, for more information and to find out about specific products, please contact our Customer Care Center at 1-877-227-3421.

  • What is the difference in the two sides of ChapStick® hydration lock day & night?

    The Day formula in ChapStick® Hydration Lock Day & Night is a skin protectant/sunscreen and contains SPF 12 to help protect lips by day. The Night formula contains tamanu oil, natural butters and antioxidants to replenish your lips by night.

  • What is the difference in the two sides of ChapStick® hydration lock moisturize & renew?

    The Moisturize formula in ChapStick® Hydration Lock Moisturize & Renew smooths and reduces the appearance of fine lines. The Renew formula contains natural butters like Shea and Mango to instantly condition and soften lips.

  • Does ChapStick® lip balm contain any aspartame?

    No.

  • Does ChapStick® lip balm contain any fish derivatives?

    No.

  • Does ChapStick® lip balm contain any lactose?

    No.

  • Does ChapStick® lip balm contain any oats, rye or barley?

    No.

  • Does ChapStick® lip balm contain any pork derivatives?

    No.

  • Does ChapStick® lip balm contain any sulfites?

    No.

  • Does ChapStick® lip balm contain any yeast?

    No.

  • Does ChapStick® contain any preservatives?

    Yes, some ChapStick® products contain preservatives. To find out about specific products, contact our Customer Care Center at 1-877-227-3421.

  • What suggestions do you have for removing ChapStick® lip balm stains from clothing?

    Go to your local dry cleaner. There also may be resources online.

  • How should ChapStick® lip balm be stored?

    ChapStick® should be stored at room temperature, between 68°F and 77°F (20°C and 25°C).

  • What is the shelf-life/expiration date of ChapStick® lip balm?

    Expiration dating is related to certain ingredients, like sunscreens and skin protectants. ChapStick® products that are not labeled with these ingredients do not require expiration dates. Products without an expiration date do not expire. For best freshness, we recommend that you use your ChapStick® within one year after opening and store it at 20-25°C (68-77°F).

  • Are ChapStick® products tested on animals?

    In the USA, animals are not used to test ChapStick®. Human volunteers are used to test new products.
    Certain countries outside of the USA may mandate animal testing for cosmetics.

  • Will any other ChapStick® flavors be introduced?

    Our Company is always researching new flavor trends and ideas to keep our product portfolio fresh for consumers. For the most up to date information on new products and product announcements, follow us on Facebook!

  • Which ChapStick® lip balm products are the most popular?

    Our three most popular products include Moisturizer Original, Classic Cherry and Classic Original.

  • How is ChapStick® lip balm made?

    The process of manufacturing ChapStick® is similar to following a recipe. A big blender mixes the heated ingredients of ChapStick®. The color and flavor are added, and then the warm mixture is poured into containers. Most of the process is mechanical.

  • Do ChapStick® lip balm products contain a sunscreen?

    Yes. ChapStick® Moisturizer Original and Green Apple flavors have an SPF of 12 and ChapStick® Sun Defense has an SPF of 25.